Reach Out Anytime
Reach out to us anytime and our team will get back to you as soon as possible. Your ideas, feedback, and inquiries matter to us—and we’re committed to making every interaction helpful, smooth, and meaningful.
Location :
Cavalry Ground links DHA to Gulberg.
Sales :
info@theeqone.com
Phone Number :
+92 333 4565821
Get in Touch
Frequently Asked Questions
Shipping & Delivery
How long will it take to receive my order?
Standard shipping typically takes 3–5 business days for delivery within major cities. For remote areas, please allow up to 7 business days.
----------------------------------------
What are the shipping charges?
We offer flat-rate shipping nationwide. However, keep an eye out for our "Free Shipping" promotions on orders above a certain value.
----------------------------------------
Can I track my order?
Yes! Once your order is dispatched, you will receive a tracking number via SMS or email to monitor your shipment's progress.
Returns & Exchanges
What is your return policy?
We offer a 7-day return and exchange policy. If you receive a product that is damaged or not as described, please contact us within 48 hours of delivery.
----------------------------------------
How do I initiate an exchange?
To start an exchange, simply reach out to our support team with your order number and a photo of the item. The product must be unused and in its original packaging with all tags intact.
----------------------------------------
Are there any non-returnable items?
For hygiene and quality reasons, items that have been used or washed cannot be returned or exchanged.
Manufacturing & Quality
Where are your products made?
Our products are proudly manufactured in Pakistan, utilizing high-quality materials and skilled local craftsmanship to ensure premium durability.
----------------------------------------
What materials do you use?
We focus on sourcing heavy-duty fabrics and premium components. Each item undergoes a strict quality check to ensure it meets our standards for daily wear and tear.
----------------------------------------
How should I care for my items?
To maintain the shape and color of your gear, we recommend spot cleaning with a damp cloth or hand washing with mild detergent. Avoid machine washing unless specified on the care label.
